PLATAFORMA TECNOLÓGICA PARA LA TRAZABILIDAD DE ÓRDENES DE TRABAJO DEL ÁREA DE INFORMÁTICA DEL HOSPITAL DR. EXEQUIEL GONZÁLEZ CORTÉS, CHILE

Abstract

Hospitals are responsible for health care, therefore they must offer quality services that assure wellbeing and people´s recuperation. Information technologies may be used as tools that support hospital management, especially, healthcare centers whose high standards are applied to administrative processes and patient’s safety. In this context, INACAP, Universidad Tecnológica de Chile and Doctor Exequiel González Cortés hospital carried out an innovation project which provided an IT suite (ITSM, acronym of the solution) for the hospital’s IT department to manage internal services, response deadlines and quality standards. This experience resulted in more efficient work order management, improved processes and response times and a, centralized information system. Consequently, decision making, requests and online follow-up were optimized.