UX TOOLKIT: UNA NUEVA GUÍA DE HERRAMIENTAS PARA LA EVALUACIÓN DE LA EXPERIENCIA DE USUARIO

Abstract

Due to the short trajectory of the field of the user experience, there are still shortcomings in the user behaviour research within the experience economy era. In spite of the youth of the topic, there is a great dispersion in the exploration scopes that has generated a great variety of approaches, methodologies and tools that aim to facilitate the evaluation of experiences. Each one of these tools is intended to the evaluation of different dimensions and aspects related to the experience and the perception of the user, greatly complicating the application of all these approaches. This communication presents a new guide that includes a review of 30 tools for evaluate product and service experiences, and divides them into 8 application categories. A guide that allows to compile the tool description and to have a resource to be able to accelerate and facilitate the use of these evaluation tools.