ACTITUD DEL CONSUMIDOR HACIA LA REPARACIÓN Y LA COMPRA DE SEGUNDA MANO DE ELECTRÓNICA DE CONSUMO

Abstract

This study present the results from a survey aimed to identify current habits and practices towards the repair and second-hand purchase of small consumer electronics which are commonly used in households. To this end, a survey was designed and conducted with a representative sample size of 400 individuals through telephone interviews for the following categories: MP3/MP4, video camera, photo camera, mobile phone, tablet, e-book, laptop, external hard drive, navigator-GPS, radio/radio alarm clock. Aspects evaluated were related to the identification of the most frequent equipments in households and their use, and consumer habits about their replacement, repair or second-hand purchase. The obtained answers were statistically analyzed.