• REVISIÓN DE LITERATURA DEL ERROR HUMANO Y SU ESTUDIO EN LA INDUSTRIA Y LOS SERVICIOS 

      Carrillo Gutiérrez, Teresa; Reyes Martinez, Rosa María; Arredondo Soto, Karina Cecilia; Pérez Morales, Juan Ramón (2015)
      This paper presents a review of literature on human error, in the context of human reliability, and its importance in processes in industry and services. The aim of this paper is to present the state of the art on the ...