FORMAL METHODOLOGIES FOR MODELLING IT PROJECTS CRITICAL SUCCESS FACTORS

Abstract

IT projects are different than other engineering projects as they are characterised by high complexity and high chances of project failure. Therefore, it is important to identify those Critical Success Factors (CSFs), which increase the chances for project success. This paper reviews two emerging methodologies for identifying, classifying and evaluating CSFs in IT projects: Analytic Hierarchy Process (AHP) and Fuzzy Cognitive Maps (FCM). Both methodologies are compared; their advantages, disadvantages and limitations are analysed with the objective to provide decision-makers concerned with the success of an IT project with an understanding which will help them to identify the most suitable methodology in view of the project specifics and circumstances. Keywords: IT projects; Critical Success Factors; Fuzzy Cognitive Maps; Analytic Hierarchy Process