MARCO DE REFERENCIA PARA LA INCORPORACIÓN DE LA SOSTENIBILIDAD SOCIAL AL DISEÑO DE PRODUCTOS INDUSTRIALES

Abstract

In this paper we propose a framework that addresses especially the social dimension of sustainability, under the approach of the Triple E, setting two targets, continuous improvement of product inclusiveness, and facilitate the visibility of such inclusiveness. To achieve this we have worked on the basis of GERAM framework, that enables a threefold dimension addressing different views of the design and development process, with approaches from low to high specificity. To improve products and make them more inclusiveness through a process of continuous improvement will deploy five phases (DMAIC) of Six Sigma, which focuses on users and searches, detects and reduces and / or eliminates errors caused by disagreements. To facilitate the visibility of the inclusiveness enhancement level achieved, will make use of a rating of inclusiveness based on a ranking similar to the measure of energy efficiency (levels A to D), and a radar to identify the distribution of improvements in the inclusiveness features. We illustrate the application of the proposed framework in a family of kitchen furniture.