Listar CIDIP 2016 (Cartagena) por autor "Moreno Iglesias, Luis"
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UN MODELO DINÁMICO DE OPERACIÓN DEL SERVICE DESK
Moreno Iglesias, Luis (2016)Service Desk is an important function that occupies a relevant position on the ITIL processes, as it interacts on processes with implicit dynamics which includes feedback,iteration and escalation. These characteristics ...