La evaluación de la ejecución de tareas por parte de los usuarios en interfaces industriales mediante el cuestionario USE

Abstract

Information and Communication Technologies (ICTs) are widely used in organizations and their use has many favourable consequences, fostering interaction and collaboration, workplace learning, job performance and productivity. In the industrial environment, due to the recent incorporation of new technologies and digital solutions development, the optimization and acquisition of knowledge has been enhanced. As a result, the challenges and problems associated with the implementation of ICT systems has led the scientific community to better understand the factors related to the appropriation of technology that implies proper task execution. This communication presents a case study focused on task analysis through two industrial interfaces based on the USE questionnaire (Utility, Satisfaction and Ease of Use). Obtained results show that digital solutions oriented to fulfil the task in a more usable way, achieve better scores in terms of usefulness, satisfaction and ease of use, as well as being considered easier to learn.