Listar CIDIP 2019 (Málaga) por autor "Heras Romanos, Elena"
Mostrando ítems 1-2 de 2
-
Aplicación de la metodología de diseño de servicios en el servicio de recogida de residuos y limpieza de Zaragoza
Samperio Fernández, Enrique; Díez Calvo, Susana; Heras Romanos, Elena; Gil Pérez, Ignacio; Lidón López, Iván (2019)Service Design is a discipline that focuses on the needs of the users and their experience throughout the service creating links between the different stakeholders involved. Zaragoza City Council has, among its competences, ... -
Aplicación de la metodología de diseño de servicios para el re-diseño del servicio de grúa del Ayuntamiento de Zaragoza
Heras Romanos, Elena; Díez, Susana; Samperio, Enrique; Rebollar, Rubén; Gil, Ignacio (2019)Service design constitutes a specific work methodology. It focuses on needs, requirements and interests that concern users who make use of a given service. Its main purpose is, through the use of its own specific tools, ...