Browsing CIDIP 2019 (Málaga) by Author "Díez, Susana"
Now showing items 1-2 of 2
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Aplicación de la metodología de diseño de servicios para el re-diseño del servicio de grúa del Ayuntamiento de Zaragoza
(2019)Service design constitutes a specific work methodology. It focuses on needs, requirements and interests that concern users who make use of a given service. Its main purpose is, through the use of its own specific tools, ... -
Implementación del diseño de servicios y sus metodologías en la gestión municipal del cementerio de Zaragoza y sus servicios funerarios.
(2019)Service design allows transforming a service experience according to the requirements of its users. Municipalities have the authority to manage different public services, such as cemetery services, which are of fundamental ...
