APLICABILIDAD DE B-CUBE AL SECTOR DE SERVICIOS

Abstract

With the concept of globalization and the delegation of the tasks that major manpower need, the core of the economy of the capitals of the major world powers has derived to the tertiary sector (services sector). In this field to support the competitiveness is not enough, it is necessary continue improvement in order to not be displaced of the market by others. Functional design, widely used successfully in all the engineering fields, has been revealed as a useful tool in the tertiary sector, when it comes to design the companies and establish relations between departments based on functions that they play inside the company. B-Cube is a new approach to functional design through FBS framework. The above mentioned approach purposes a three dimensional scheme that uses definitions as Behaviours concepts. The key of this approach is that a Behaviour is not defined with a word or a taxon, which could cause ambiguity and misinterpretation, but rather defined as a three dimensional vector (X, Y, Z), set by its characteristics and qualities. In this work we present the process to elaborate a functional design of a company of the services sector through the B-Cube model, defended with a practical application. Keywords: FBS, Behaviour, functional design, B-Cube, business & management