Browsing Proceedings from the International Congress on Project Management and Engineering by Author "Heras, Elena"

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Implementación del diseño de servicios y sus metodologías en la gestión municipal del cementerio de Zaragoza y sus servicios funerarios.

Díez, Susana; Lidón, Iván; Samperio, Enrique; Gil, Iñaki; Heras, Elena (2019)

Service design allows transforming a service experience according to the requirements of its users. Municipalities have the authority to manage different public services, such as cemetery services, which are of fundamental ...