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Implementación del diseño de servicios y sus metodologías en la gestión municipal del cementerio de Zaragoza y sus servicios funerarios.
(2019)
Service design allows transforming a service experience according to the requirements of its users. Municipalities have the authority to manage different public services, such as cemetery services, which are of fundamental ...
Aplicación de la metodología de diseño de servicios para el re-diseño del servicio de grúa del Ayuntamiento de Zaragoza
(2019)
Service design constitutes a specific work methodology. It focuses on needs, requirements and interests that concern users who make use of a given service. Its main purpose is, through the use of its own specific tools, ...